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Return and refund policy

Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day, 
-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the
products, provided you had ordered one or more products within the scope of a standard order and this/these
product/products is/are delivered uniformly;
-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last
product, provided you had ordered several products within the scope of a standard order and these products are
delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part
delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or
units.

In order to exercise your revocation right, you must inform us (Metal-Time Inc., 17201 Collins ave., Sunny Isles Beach, FL33160, United States, tel. number: +1 (786) 667-27087, e-mail address: support@metal-time.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us to any of addresses below:

United States:

17201 Collins Ave.,
Sunny Isles Beach, FL33160
+1 (786) 6672708

United Kingdom:

46 Leonards road str.,
Northampton, NN4 8DP
+44 (788) 1833938

China:

4802, Saige Technology Park 3 East,
North Hua Qiang Road,
Futian district, Shenzhen
+86 (188) 79990202

Ukraine:

9 S. Sklyarenko str.,
Kyiv, 04073
+38 (067) 4425606

immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
Our customers are responsible for paying all shipping and packaging costs for the returned items. We will deduct shipping and handling costs from the amount or your refund. The delivery time of your return items may vary as they are shipped from different warehouses locations.

We are not responsible for lost/stolen items.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.


Criteria for exclusion or expiry

The revocation right is not available for contracts:

  •  for delivery of products, which are not prefabricated and for whose manufacturing an individual;
  • selection or stipulation by the consumer is important or which are clearly tailored to the personal;
  • requirements of the consumer;
  •  for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  •  for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  •  for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts:

  •  for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  •  for delivery of products if they have been mixed inseparably with other goods after the delivery,
  • owing to their condition;
  •  for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

 

DELAYED/MISSING REFUNDS (IF APPLICABLE)

If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.
If you are still not able to locate your refund after completing the steps above, please contact us at info@metal-time.com

 

EXCHANGES

The only items eligible for replacement/refund are the ones that were received defective or damaged. If you need to exchange a defective/damaged item, contact us via the e-mail: info@metal-time.com

We review your claim and notify you whether or not your item is eligible for replacement. You then should mail your item back to us along with an original receipt/proof of purchase.


REPLACEMENT OF A PART

We work to ensure that the assembly of our models brings the highest level of satisfaction and joy to our customers. If in the process of an assembly of our models a certain detail sustained unintentional damage, we’ll be glad to replace it for you.


This is what you need to do:

  • Send us your order number;
  • A photo of a broken/damaged part;
  • Include your shipping address;
  • We gladly will send you a new part. Please allow 10-20 business days for delivery as all the spare parts for our models are shipped directly from the warehouse.
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